Privacy Policy for Dubai Tour Operator
Introduction
Welcome to Dubai Tour Operator’s online platform! We are dedicated to providing an exceptional travel experience while upholding the highest standards of privacy and data security. This Privacy Policy explains how we collect, use, and protect the personal information of our users, ensuring transparency and compliance with global data protection regulations.
Scope
This policy covers all aspects of our online presence, including but not limited to:
- Our official website at https://dubai-tour-operator.terratrek.net
- All associated mobile applications and software
- Online services and products offered by Dubai Tour Operator
- User interactions through emails, newsletters, telephone calls, or SMS
Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before engaging with such services.
Processing Activities
Your interactions with Dubai Tour Operator involve various data processing activities, including:
- Account Creation: When you create an account on our platform, we collect your name, contact information, and login credentials.
- Transactions: We process payment details, financial information, and purchase history when you book tours or make purchases.
- Communication: Personal data is collected through subscriptions to newsletters, emails, and text messages for marketing purposes.
- Technical Operations: Our systems automatically record IP addresses, mobile device identifiers, location data, and browsing behavior.
- Feedback and Reviews: We encourage user feedback and may collect your comments, ratings, and reviews.
- Social Media Integration: If you choose to connect our platform with your social media accounts, we will access the information available on those profiles (subject to each social media platform’s privacy settings).
- Product Interaction: Details about products you view, search for, or purchase are also collected and analyzed.
Personal Data Collection
The types of personal data collected by Dubai Tour Operator include:
- Account Information: Name, username, email address, phone number, and password.
- Payment Information: Credit/debit card details, billing addresses, and payment history.
- Financial Data: Bank account information (for direct deposits or withdrawals).
- Purchase History: Items booked, purchase dates, quantities, and total amounts spent.
- Mobile Device Identifiers: Unique device identifiers, operating system type, and mobile carrier.
- Location Data: GPS coordinates and location services data to provide location-based services.
- Feedback and Reviews: Comments, ratings, and suggestions shared by users.
- Social Media Information: Profile pictures, user names, and posts (when you choose to share them).
- Product Details: Product names, categories, search queries, and purchase history for personalized recommendations.
We collect this data through direct input from users, tracking technologies, and third-party service providers.
Cookies
Dubai Tour Operator uses cookies to enhance user experience and analyze website performance. Cookies are small text files stored on your browser that serve various purposes:
- Strictly Necessary: These ensure basic functions of our website, such as session management.
- Preference Cookies: Used to remember settings and preferences for a personalized experience.
- Analytics Cookies: Track user behavior and aggregate data to improve our services.
Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.
Retention and Deletion
We retain personal data only for as long as necessary or required by law. The specific periods vary depending on the type of data and the purposes for which it was collected:
- Account Information: Retained until your account is active, even after you stop using our services.
- Payment Details: Stored securely for a limited time after transactions to facilitate refunds or chargebacks.
- Purchase History: Kept for billing, accounting, and tax purposes (as required by law).
- Analytics Data: Aggregated and anonymized after a certain period for research and analytics.
- All Other Data: Deleted or anonymized when no longer needed for the purpose collected or as requested by users.
Your Rights
In accordance with data protection laws, Dubai Tour Operator respects your rights regarding personal data:
- Access: You have the right to access and request copies of your personal information held by us.
- Rectification: Correct any inaccurate or incomplete personal data we hold about you.
- Erasure (Right to be Forgotten): Request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for its initial purpose.
- Restriction: Limit our processing of your personal data in specific situations, e.g., during a legal dispute.
- Portability: Receive your personal data in a structured format and transfer it to another controller.
- Objection: Object to the processing of your data for specific purposes, such as marketing or profiling.
- Non-Discrimination: Be free from discrimination when exercising your data rights.
To exercise these rights or make relevant requests, please contact our Data Protection Officer via the contact details provided below. We will respond to your inquiries in a timely manner.
Changes to Privacy Policy
Dubai Tour Operator reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page with an updated revision date. We encourage users to review these changes regularly to stay informed about our data handling practices.
Contact Us
For any privacy-related inquiries, data access requests, or complaints, please contact us:
- Email: [email protected]
- Postal Address: Dubai Tour Operator, Privacy Team, [Address], United Arab Emirates
We appreciate your trust in our online platform, and we are committed to protecting your personal information while delivering exceptional travel experiences.